DRIVER POLICY

1. PURPOSE OF THIS POLICY This Driver Policy sets out the operational rules that apply to Drivers using the Express Car Recovery Platform. It governs how jobs are accepted, completed, and managed within the Platform. 2. ONBOARDING AND VERIFICATION All Drivers must complete a mandatory onboarding and verification process before being approved to use the Platform. During registration, Drivers are required to provide the following information and documents:

• UK Right to Work Share Code
• UTR (Unique Taxpayer Reference) number
• Driving licence (front and back)
• Driver selfie (for identity verification)
• Vehicle registration number, make and model
• Vehicle photographs (front view and side view)
• Valid insurance documents suitable for commercial or transport activity
• Goods in Transit insurance (where applicable)
• V5C vehicle registration document

All verification processes may include identity and payment checks performed via Stripe or other authorised verification providers. The Operator will review all submitted documents and information and will decide whether to approve or reject each application at its sole discretion. Approval is required before a Driver can receive, accept, or complete any jobs on the Platform. The Operator does not guarantee approval even if all documents are provided. The Operator may request additional documents or updated verification at any time for compliance, safety, or legal reasons. The Driver is responsible for ensuring all documents remain valid at all times during use of the Platform. 3. JOB ACCEPTANCE Drivers may receive job offers through the Platform. Drivers are free to accept or decline any job. Once a job is accepted, the Driver becomes responsible for completing the job in accordance with this Policy. 4. CANCELLATION RULES After accepting a job, a Driver may cancel only within a reasonable timeframe and only where necessary.

• Cancellations after acceptance should be avoided
• Repeated cancellations may result in account suspension
• Excessive cancellations may affect Driver access to jobs

The Platform reserves the right to apply penalties or restrict access where cancellation behaviour is considered disruptive. 5. PICKUP RULES Drivers must:

• Arrive at the pickup location on time
• Confirm arrival in the Platform when reaching the location
• Verify the vehicle details match the job description
• Ensure the vehicle is safe and legally ready for transport before loading

If the vehicle condition differs significantly from the job details, the Driver must report this immediately via the Platform before proceeding. 6. TRANSPORT RESPONSIBILITY Once a job has been accepted and pickup confirmed, the Driver is responsible for safe transport of the vehicle. Drivers must:

• Drive safely and legally at all times
• Secure the vehicle properly during transport
• Avoid unnecessary delays

7. DROPOFF RULES At drop-off, Drivers must:

• Deliver the vehicle to the correct destination listed in the job
• Confirm completion in the Platform
• Ensure the vehicle is handed over in the same condition as collected (excluding pre-existing damage)
• Report any issues immediately via the Platform

8. COMMUNICATION All communication with Clients must remain professional and relevant to the job. Drivers must not:

• Negotiate payments outside the Platform
• Share personal contact details for future direct bookings
• Bypass the Platform for commercial purposes

9. TIME AND PERFORMANCE Drivers are expected to:

• Respond promptly to job offers
• Arrive within a reasonable time window
• Avoid unnecessary delays during pickup or delivery

Consistent delays may result in reduced job allocation or account suspension. 10. VEHICLE AND LEGAL COMPLIANCE Drivers must ensure they always comply with:

• UK road laws
• Valid insurance requirements
• Goods-in-transit coverage where applicable

11. PAYMENT VERIFICATION All payments are processed via Stripe. Drivers must complete all required verification before receiving payouts. 12. BREACH OF POLICY Failure to comply with this Policy may result in:

• Warnings
• Temporary suspension
• Permanent removal from the Platform

The severity of action depends on the nature and frequency of the breach. 13. POLICY UPDATES This Policy may be updated from time to time. Continued use of the Platform constitutes acceptance of any updated version.