TERMS & CONDITIONS FOR DRIVERS
1. ABOUT THE PLATFORM
• Platform Operator: Express Car Recovery (App Platform)
• Service Providers: Independent self-employed drivers
• Service Model: Digital marketplace connecting customers with recovery drivers
• Address: 6 Chester Street, Coventry, CV1 4DJ, United Kingdom
• Contact: contact@expresscarrecovery.co.uk
2. DEFINITIONS
• Platform: the Express Car Recovery mobile application and related services.
• Operator: Express Car Recovery.
• Driver: an independent (self-employed) service provider connected through the Platform.
• Client: a user who requests a service through the Platform.
3. ACCEPTANCE
By downloading, installing, or using the Express Car Recovery app ("App"), you agree to these Terms & Conditions. If you do not agree, you must not use the App.
4. PURPOSE OF THE APP
The App is a digital platform for authorised drivers only, used to receive, manage and complete vehicle recovery jobs assigned by the Platform.
5. NATURE OF THE PLATFORM
The Platform acts only as a technology intermediary connecting Clients and Drivers.
The Platform does not provide transport services and does not employ Drivers.
6. DRIVER ELIGIBILITY & ACCOUNT REQUIREMENTS
Drivers must:
• provide accurate account and profile information
• upload required documents (licence, insurance, vehicle documents, etc.)
• maintain valid documentation at all times
• pass verification by the Platform team
The Platform may accept or reject any application at its discretion.
7. DRIVER STATUS
Drivers are independent contractors (self-employed).
Nothing in this agreement creates:
• employment
• partnership
• agency relationship
Drivers are responsible for:
• taxes
• National Insurance
• legal compliance
8. USE OF THE APP
Drivers agree to:
• use the App only for lawful assigned jobs
• keep login credentials secure
• comply with road laws and safety regulations
• not interfere with the App or other users
9. JOBS AND JOB ACCEPTANCE
• Jobs are offered through the App
• Drivers may accept or decline jobs freely
• No minimum number of jobs is guaranteed
• Accepting a job means commitment to complete it professionally
10. PAYMENTS, FEES & COMMISSIONS
• Payments are processed via Stripe
• Platform commission may apply
• The Driver sees the net amount before accepting the job
• Pricing is set by the Platform
Payment release:
• payment is released after job confirmation
• payment may be delayed or held in case of disputes, fraud or investigation
11. CANCELLATION POLICY
11.1 Cancellation rules:
If estimated time to pickup is more than 45 minutes → Driver may cancel without reason
If estimated time is less than 45 minutes → Driver must select a valid reason in the App
11.2 Payment rule:
In ALL cancellation cases → Driver will NOT be paid
11.3 Excessive cancellations
Repeated or excessive cancellations may result in reduced platform access, temporary suspension, or permanent account termination.
12. VEHICLE VERIFICATION (ON ARRIVAL)
Upon arrival and BEFORE loading the vehicle:
Driver must verify that the vehicle matches the Client request quote.
If vehicle matches:
• proceed with normal pickup process
• complete photos and required steps in App
If vehicle does NOT match:
• do NOT load the vehicle
• record a short video showing discrepancies
• select correct status in App
• case is sent for Platform investigation
12.1 Unsafe or illegal recovery conditions
Drivers must not proceed with loading or transport where conditions are unsafe, illegal, or materially different from the original booking information.
Examples may include:
• unsafe recovery environment
• inaccessible vehicle
• undeclared severe damage
• missing wheels
• oversized vehicle
• incorrect pickup location
12.2 Failure to provide verification evidence
Failure to provide required photos, videos, timestamps, or verification steps may affect payment eligibility and may result in investigation by the Platform.
13. PAYMENT HOLD & INVESTIGATION
If a discrepancy occurs:
• payment is placed ON HOLD
• Platform reviews evidence (Driver + Client + GPS + media)
Outcome A – Driver is correct:
• Driver receives full payment
Outcome B – Client is correct / abuse detected:
• Driver receives no payment
• Client receives full refund
13.1 False or misleading evidence
Submission of false photos, misleading videos, GPS manipulation, fake timestamps, or inaccurate information may result in immediate suspension or permanent removal from the Platform.
14. DRIVER OBLIGATIONS
Drivers must:
• act professionally
• arrive on time
• handle vehicles safely
• provide proof of service (photos/videos/timestamps)
• follow Platform instructions
14.1 Platform procedures and safety requirements
Drivers must follow reasonable Platform procedures, verification requirements, and safety standards during all active jobs.
14.2 Incident and damage reporting
Drivers must immediately report any accident, vehicle damage, incident, or safety issue occurring during a job through the App or Platform support channels.
14.3 Account security
Driver accounts are personal and must not be shared, transferred, or used by another individual.
14.4 Performance monitoring
The Platform may monitor cancellations, completion rates, customer feedback, verification compliance, overall platform activity for safety, fraud prevention and service quality purposes.
15. PROHIBITED CONDUCT
Drivers must NOT:
• bypass the Platform for payments
• contact Clients outside the App for business
• misuse data
• commit fraud or misrepresentation
16. LOCATION & TRACKING
The App uses location services for:
• live tracking
• navigation
• job verification
Drivers consent to location tracking during active jobs.
17. COMMISSIONS
The Platform may change commission rates.
Continued use of the App constitutes acceptance of changes.
18. SUSPENSION & TERMINATION
The Platform may suspend or terminate accounts for:
• repeated cancellations
• misconduct
• fraud
• invalid documents
• abuse of the system
19. LIABILITY
Drivers are fully responsible for services provided.
The Platform is not liable for damages caused by Drivers.
20. DISCLAIMER
The App is provided "as is".
The Platform is not responsible for indirect losses, except where legally required.
21. CHANGES TO TERMS
The Platform may update these Terms.
Continued use means acceptance of changes.
22. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
CONTACT
contact@expresscarrecovery.co.uk
• Platform Operator: Express Car Recovery (App Platform)
• Service Providers: Independent self-employed drivers
• Service Model: Digital marketplace connecting customers with recovery drivers
• Address: 6 Chester Street, Coventry, CV1 4DJ, United Kingdom
• Contact: contact@expresscarrecovery.co.uk
2. DEFINITIONS
• Platform: the Express Car Recovery mobile application and related services.
• Operator: Express Car Recovery.
• Driver: an independent (self-employed) service provider connected through the Platform.
• Client: a user who requests a service through the Platform.
3. ACCEPTANCE
By downloading, installing, or using the Express Car Recovery app ("App"), you agree to these Terms & Conditions. If you do not agree, you must not use the App.
4. PURPOSE OF THE APP
The App is a digital platform for authorised drivers only, used to receive, manage and complete vehicle recovery jobs assigned by the Platform.
5. NATURE OF THE PLATFORM
The Platform acts only as a technology intermediary connecting Clients and Drivers.
The Platform does not provide transport services and does not employ Drivers.
6. DRIVER ELIGIBILITY & ACCOUNT REQUIREMENTS
Drivers must:
• provide accurate account and profile information
• upload required documents (licence, insurance, vehicle documents, etc.)
• maintain valid documentation at all times
• pass verification by the Platform team
The Platform may accept or reject any application at its discretion.
7. DRIVER STATUS
Drivers are independent contractors (self-employed).
Nothing in this agreement creates:
• employment
• partnership
• agency relationship
Drivers are responsible for:
• taxes
• National Insurance
• legal compliance
8. USE OF THE APP
Drivers agree to:
• use the App only for lawful assigned jobs
• keep login credentials secure
• comply with road laws and safety regulations
• not interfere with the App or other users
9. JOBS AND JOB ACCEPTANCE
• Jobs are offered through the App
• Drivers may accept or decline jobs freely
• No minimum number of jobs is guaranteed
• Accepting a job means commitment to complete it professionally
10. PAYMENTS, FEES & COMMISSIONS
• Payments are processed via Stripe
• Platform commission may apply
• The Driver sees the net amount before accepting the job
• Pricing is set by the Platform
Payment release:
• payment is released after job confirmation
• payment may be delayed or held in case of disputes, fraud or investigation
11. CANCELLATION POLICY
11.1 Cancellation rules:
If estimated time to pickup is more than 45 minutes → Driver may cancel without reason
If estimated time is less than 45 minutes → Driver must select a valid reason in the App
11.2 Payment rule:
In ALL cancellation cases → Driver will NOT be paid
11.3 Excessive cancellations
Repeated or excessive cancellations may result in reduced platform access, temporary suspension, or permanent account termination.
12. VEHICLE VERIFICATION (ON ARRIVAL)
Upon arrival and BEFORE loading the vehicle:
Driver must verify that the vehicle matches the Client request quote.
If vehicle matches:
• proceed with normal pickup process
• complete photos and required steps in App
If vehicle does NOT match:
• do NOT load the vehicle
• record a short video showing discrepancies
• select correct status in App
• case is sent for Platform investigation
12.1 Unsafe or illegal recovery conditions
Drivers must not proceed with loading or transport where conditions are unsafe, illegal, or materially different from the original booking information.
Examples may include:
• unsafe recovery environment
• inaccessible vehicle
• undeclared severe damage
• missing wheels
• oversized vehicle
• incorrect pickup location
12.2 Failure to provide verification evidence
Failure to provide required photos, videos, timestamps, or verification steps may affect payment eligibility and may result in investigation by the Platform.
13. PAYMENT HOLD & INVESTIGATION
If a discrepancy occurs:
• payment is placed ON HOLD
• Platform reviews evidence (Driver + Client + GPS + media)
Outcome A – Driver is correct:
• Driver receives full payment
Outcome B – Client is correct / abuse detected:
• Driver receives no payment
• Client receives full refund
13.1 False or misleading evidence
Submission of false photos, misleading videos, GPS manipulation, fake timestamps, or inaccurate information may result in immediate suspension or permanent removal from the Platform.
14. DRIVER OBLIGATIONS
Drivers must:
• act professionally
• arrive on time
• handle vehicles safely
• provide proof of service (photos/videos/timestamps)
• follow Platform instructions
14.1 Platform procedures and safety requirements
Drivers must follow reasonable Platform procedures, verification requirements, and safety standards during all active jobs.
14.2 Incident and damage reporting
Drivers must immediately report any accident, vehicle damage, incident, or safety issue occurring during a job through the App or Platform support channels.
14.3 Account security
Driver accounts are personal and must not be shared, transferred, or used by another individual.
14.4 Performance monitoring
The Platform may monitor cancellations, completion rates, customer feedback, verification compliance, overall platform activity for safety, fraud prevention and service quality purposes.
15. PROHIBITED CONDUCT
Drivers must NOT:
• bypass the Platform for payments
• contact Clients outside the App for business
• misuse data
• commit fraud or misrepresentation
16. LOCATION & TRACKING
The App uses location services for:
• live tracking
• navigation
• job verification
Drivers consent to location tracking during active jobs.
17. COMMISSIONS
The Platform may change commission rates.
Continued use of the App constitutes acceptance of changes.
18. SUSPENSION & TERMINATION
The Platform may suspend or terminate accounts for:
• repeated cancellations
• misconduct
• fraud
• invalid documents
• abuse of the system
19. LIABILITY
Drivers are fully responsible for services provided.
The Platform is not liable for damages caused by Drivers.
20. DISCLAIMER
The App is provided "as is".
The Platform is not responsible for indirect losses, except where legally required.
21. CHANGES TO TERMS
The Platform may update these Terms.
Continued use means acceptance of changes.
22. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
CONTACT
contact@expresscarrecovery.co.uk