Privacy policies — Express Car Recovery apps
Privacy Policy for drivers
Express Car Recovery App
INTRODUCTION
Express Car Recovery ("we", "our") operates this application. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
DATA CONTROLLER
Express Car Recovery (trading name)
Self-employed individual
United Kingdom
Email: contact@expresscarrecovery.co.uk
We act as Data Controller under UK GDPR.
INFORMATION WE COLLECT
We may collect:
• Name and contact details
• Location data (only during active jobs)
• Driver documents (licence, insurance, V5C)
• Vehicle details
• Payment information (processed via Stripe)
• App usage data
• Service history
• Images uploaded as proof of service
HOW WE USE DATA
We use data to:
• Connect Drivers and Clients
• Process bookings and payments
• Provide live tracking during jobs
• Verify Driver identity
• Improve platform performance
• Handle disputes, safety, and fraud prevention
LEGAL BASIS FOR PROCESSING
We process data under:
• Contract necessity
• Legal obligation
• Legitimate interest
• Consent (where required)
PAYMENT PROCESSING
Payments are handled by Stripe.
We do not store full card details.
DATA SHARING
We may share data with:
• Clients (for job execution)
• Drivers (limited job information)
• Payment providers (Stripe)
• Service providers (hosting and secure cloud storage)
• Legal authorities if required
We do NOT sell personal data.
LOCATION DATA
Location data is collected only during active jobs and is not tracked outside of job activity.
This data is used for:
• navigation
• live tracking
• service confirmation
DATA RETENTION
We retain personal data only as long as necessary:
• Location data: up to 90 days
• Job-related images: up to 12–24 months
• Account data: while active and for a limited period after deletion
• Financial records: up to 6 years (legal obligation)
DATA DELETION
Users may request deletion of their personal data at any time by contacting us.
Upon request:
• Personal data will be deleted or anonymised
• Certain data may be retained where required by law (e.g. financial records)
YOUR RIGHTS (UK GDPR)
You have the right to:
• Access your data
• Request correction
• Request deletion (where applicable)
• Restrict processing
• Data portability
• Object to processing
DATA SECURITY
We use technical and organisational measures to protect data.
THIRD PARTIES
We use trusted third-party services such as:
• Stripe (payments)
• Hosting providers
• Secure cloud storage providers
COOKIES & APP DATA
We may use analytics and similar technologies to improve app performance.
CHANGES TO THIS POLICY
We may update this policy. Users will be notified of significant changes.
CONTACT
Email: contact@expresscarrecovery.co.uk
United Kingdom
Express Car Recovery ("we", "our") operates this application. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
DATA CONTROLLER
Express Car Recovery (trading name)
Self-employed individual
United Kingdom
Email: contact@expresscarrecovery.co.uk
We act as Data Controller under UK GDPR.
INFORMATION WE COLLECT
We may collect:
• Name and contact details
• Location data (only during active jobs)
• Driver documents (licence, insurance, V5C)
• Vehicle details
• Payment information (processed via Stripe)
• App usage data
• Service history
• Images uploaded as proof of service
HOW WE USE DATA
We use data to:
• Connect Drivers and Clients
• Process bookings and payments
• Provide live tracking during jobs
• Verify Driver identity
• Improve platform performance
• Handle disputes, safety, and fraud prevention
LEGAL BASIS FOR PROCESSING
We process data under:
• Contract necessity
• Legal obligation
• Legitimate interest
• Consent (where required)
PAYMENT PROCESSING
Payments are handled by Stripe.
We do not store full card details.
DATA SHARING
We may share data with:
• Clients (for job execution)
• Drivers (limited job information)
• Payment providers (Stripe)
• Service providers (hosting and secure cloud storage)
• Legal authorities if required
We do NOT sell personal data.
LOCATION DATA
Location data is collected only during active jobs and is not tracked outside of job activity.
This data is used for:
• navigation
• live tracking
• service confirmation
DATA RETENTION
We retain personal data only as long as necessary:
• Location data: up to 90 days
• Job-related images: up to 12–24 months
• Account data: while active and for a limited period after deletion
• Financial records: up to 6 years (legal obligation)
DATA DELETION
Users may request deletion of their personal data at any time by contacting us.
Upon request:
• Personal data will be deleted or anonymised
• Certain data may be retained where required by law (e.g. financial records)
YOUR RIGHTS (UK GDPR)
You have the right to:
• Access your data
• Request correction
• Request deletion (where applicable)
• Restrict processing
• Data portability
• Object to processing
DATA SECURITY
We use technical and organisational measures to protect data.
THIRD PARTIES
We use trusted third-party services such as:
• Stripe (payments)
• Hosting providers
• Secure cloud storage providers
COOKIES & APP DATA
We may use analytics and similar technologies to improve app performance.
CHANGES TO THIS POLICY
We may update this policy. Users will be notified of significant changes.
CONTACT
Email: contact@expresscarrecovery.co.uk
United Kingdom
Privacy Policy for customers
Express Car Recovery App
Last updated: March 2025
1. Introduction
Express Car Recovery ("we", "our") operates the Express Car Recovery app. This Privacy Policy explains how we collect, use, and protect your personal data when you use this app, in accordance with UK data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data we collect
We may collect and process: Account information (name, email, phone, password); Profile details; Location data (for orders and live tracking); Device and usage data; Order and transaction data.
3. How we use your data
We use your data to: provide and operate the app; process orders and communicate with drivers; show live tracking; process payments; communicate with you; improve the app; and comply with legal obligations.
4. Legal basis (UK GDPR)
We process your data on the basis of: contract performance; legitimate interests; and where required by law. Where we rely on consent, you may withdraw it at any time.
5. Sharing and third parties
We may share data with: our backend; service providers (hosting, payment, maps); and the driver assigned to your order. We do not sell your personal data.
6. Data retention
We keep your data only as long as needed for the purposes above, for legal requirements, or to resolve disputes. When no longer needed, we delete or anonymise it.
7. Your rights (UK)
Under UK GDPR you have the right to: access your data; have inaccuracies corrected; request erasure; restrict or object to processing; data portability; and withdraw consent. You may lodge a complaint with the ICO. Contact us via "Contact us" in this app.
8. Security
8.1 Protection measures
We use appropriate measures to protect your data. Communication with our servers is encrypted.
8.2 Your responsibilities
You are responsible for keeping your login details secure.
9. Changes
9.1 Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email.
9.2 Continued use
Continued use after changes constitutes acceptance.
1. Introduction
Express Car Recovery ("we", "our") operates the Express Car Recovery app. This Privacy Policy explains how we collect, use, and protect your personal data when you use this app, in accordance with UK data protection laws including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data we collect
We may collect and process: Account information (name, email, phone, password); Profile details; Location data (for orders and live tracking); Device and usage data; Order and transaction data.
3. How we use your data
We use your data to: provide and operate the app; process orders and communicate with drivers; show live tracking; process payments; communicate with you; improve the app; and comply with legal obligations.
4. Legal basis (UK GDPR)
We process your data on the basis of: contract performance; legitimate interests; and where required by law. Where we rely on consent, you may withdraw it at any time.
5. Sharing and third parties
We may share data with: our backend; service providers (hosting, payment, maps); and the driver assigned to your order. We do not sell your personal data.
6. Data retention
We keep your data only as long as needed for the purposes above, for legal requirements, or to resolve disputes. When no longer needed, we delete or anonymise it.
7. Your rights (UK)
Under UK GDPR you have the right to: access your data; have inaccuracies corrected; request erasure; restrict or object to processing; data portability; and withdraw consent. You may lodge a complaint with the ICO. Contact us via "Contact us" in this app.
8. Security
8.1 Protection measures
We use appropriate measures to protect your data. Communication with our servers is encrypted.
8.2 Your responsibilities
You are responsible for keeping your login details secure.
9. Changes
9.1 Updates
We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email.
9.2 Continued use
Continued use after changes constitutes acceptance.