1. ABOUT THE PLATFORM
• Platform Operator: Express Car Recovery (App Platform)
• Service Providers: Independent self-employed drivers
• Service Model: Digital marketplace connecting customers with recovery drivers
• Address: 6 Chester Street, Coventry, CV1 4DJ, United Kingdom
• Contact: contact@expresscarrecovery.co.uk
2. DEFINITIONS
• Platform: the Express Car Recovery mobile application and related services.
• Operator: Express Car Recovery.
• Driver: an independent (self-employed) service provider connected through the Platform.
• Client: a user who requests a service through the Platform.
3. ACCEPTANCE
By downloading, installing, or using the Express Car Recovery app ("App"), you agree to these Terms & Conditions. If you do not agree, you must not use the App.
4. PURPOSE OF THE APP
The App is a digital platform for authorised drivers only, used to receive, manage and complete vehicle recovery jobs assigned by the Platform.
5. NATURE OF THE PLATFORM
The Platform acts only as a technology intermediary connecting Clients and Drivers.
The Platform does not provide transport services and does not employ Drivers.
6. DRIVER ELIGIBILITY & ACCOUNT REQUIREMENTS
Drivers must:
• provide accurate account and profile information
• upload required documents (licence, insurance, vehicle documents, etc.)
• maintain valid documentation at all times
• pass verification by the Platform team
The Platform may accept or reject any application at its discretion.
7. DRIVER STATUS
Drivers are independent contractors (self-employed).
Nothing in this agreement creates:
• employment
• partnership
• agency relationship
Drivers are responsible for:
• taxes
• National Insurance
• legal compliance
8. USE OF THE APP
Drivers agree to:
• use the App only for lawful assigned jobs
• keep login credentials secure
• comply with road laws and safety regulations
• not interfere with the App or other users
9. JOBS AND JOB ACCEPTANCE
• Jobs are offered through the App
• Drivers may accept or decline jobs freely
• No minimum number of jobs is guaranteed
• Accepting a job means commitment to complete it professionally
10. PAYMENTS, FEES & COMMISSIONS
• Payments are processed via Stripe
• Platform commission may apply
• The Driver sees the net amount before accepting the job
• Pricing is set by the Platform
Payment release:
• payment is released after job confirmation
• payment may be delayed or held in case of disputes, fraud or investigation
11. CANCELLATION POLICY
11.1 Cancellation rules:
If estimated time to pickup is more than 45 minutes → Driver may cancel without reason
If estimated time is less than 45 minutes → Driver must select a valid reason in the App
11.2 Payment rule:
In ALL cancellation cases → Driver will NOT be paid
12. VEHICLE VERIFICATION (ON ARRIVAL)
Upon arrival and BEFORE loading the vehicle:
Driver must verify that the vehicle matches the Client request quote.
If vehicle matches:
• proceed with normal pickup process
• complete photos and required steps in App
If vehicle does NOT match:
• do NOT load the vehicle
• record a short video showing discrepancies
• select correct status in App
• case is sent for Platform investigation
13. PAYMENT HOLD & INVESTIGATION
If a discrepancy occurs:
• payment is placed ON HOLD
• Platform reviews evidence (Driver + Client + GPS + media)
Outcome A – Driver is correct:
• Driver receives full payment
Outcome B – Client is correct / abuse detected:
• Driver receives no payment
• Client receives full refund
14. DRIVER OBLIGATIONS
Drivers must:
• act professionally
• arrive on time
• handle vehicles safely
• provide proof of service (photos/videos/timestamps)
• follow Platform instructions
15. PROHIBITED CONDUCT
Drivers must NOT:
• bypass the Platform for payments
• contact Clients outside the App for business
• misuse data
• commit fraud or misrepresentation
16. LOCATION & TRACKING
The App uses location services for:
• live tracking
• navigation
• job verification
Drivers consent to location tracking during active jobs.
17. COMMISSIONS
The Platform may change commission rates.
Continued use of the App constitutes acceptance of changes.
18. SUSPENSION & TERMINATION
The Platform may suspend or terminate accounts for:
• repeated cancellations
• misconduct
• fraud
• invalid documents
• abuse of the system
19. LIABILITY
Drivers are fully responsible for services provided.
The Platform is not liable for damages caused by Drivers.
20. DISCLAIMER
The App is provided "as is".
The Platform is not responsible for indirect losses, except where legally required.
21. CHANGES TO TERMS
The Platform may update these Terms.
Continued use means acceptance of changes.
22. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
CONTACT
contact@expresscarrecovery.co.uk
Express Car Recovery